stories.
2 pieces
Mostly about what happens when you put AI inside an organisation rather than inside a demo. These also go out on Substack.
The queue was the product
14 July 2026 · 5 minWe spent years optimising how fast engineers could build a form. The expensive part was never the building. It was the waiting, and nobody owned that.
A refusal should be as useful as an answer
2 June 2026 · 4 minThe hardest part of building AI features in a regulated domain is not making the system answer. It is making it decline in a way somebody can act on.
