Stories
Things worth writing down.
Mostly about what happens when you put AI inside an organisation rather than inside a demo. These also go out on Substack.
- 14 July 20265 min
The queue was the product
We spent years optimising how fast engineers could build a form. The expensive part was never the building. It was the waiting, and nobody owned that.
- 2 June 20264 min
A refusal should be as useful as an answer
The hardest part of building AI features in a regulated domain is not making the system answer. It is making it decline in a way somebody can act on.